Returns Policy

Goods Return Policy

We want you to be satisfied with your purchase. This policy applies to returns and remedies in accordance with the Australian Consumer Law (ACL).

Change-of-Mind Returns

We do not accept returns, refunds, exchanges, or cancellations where you have simply changed your mind.

This includes situations where you:

  • Ordered the wrong product, size, colour, or quantity;
  • No longer require the goods;
  • Have found the goods cheaper elsewhere;
  • Have changed your mind after placing your order; or
  • Decide that the goods are not suitable for your personal preferences, where the goods are otherwise as described and meet applicable consumer guarantees.

We are not required to provide a refund, replacement, or exchange for a genuine change of mind where the goods are not faulty and comply with the Australian Consumer Law.

Faulty, Damaged, or Incorrect Goods

Your rights under the Australian Consumer Law are not affected by this policy.

If goods are faulty, damaged, unsafe, do not match their description, or otherwise fail to meet an applicable consumer guarantee, please contact us as soon as reasonably possible.

Depending on the circumstances and your rights under the ACL, you may be entitled to a repair, replacement, refund, or other remedy.

For a major failure, you may generally choose between a refund and replacement, subject to your rights under the ACL.

For a minor failure, we may generally choose to repair or replace the goods. If we cannot repair or replace the goods within a reasonable time, you may be entitled to a refund or replacement.

Incorrect or Damaged Orders

If you receive goods that are different from what you ordered, or goods arrive damaged, please contact us promptly with your order details and, where possible, photographs of the goods and packaging.

We will assess the issue and provide an appropriate remedy in accordance with the ACL.

Proof of Purchase

We may request reasonable proof of purchase, such as an order confirmation, receipt, invoice, or other transaction record, to assist us in processing your return or claim.

Returning Goods

Where a return is required because of a fault, defect, incorrect goods, or another issue covered by the ACL, we will provide reasonable instructions for returning the goods.

Where the goods are confirmed to have a problem covered by the ACL, we will meet our obligations regarding reasonable return costs as required by law.

Exclusions

Nothing in this policy excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded, restricted, or modified under the Australian Consumer Law.

This policy does not limit any rights you may have under the Competition and Consumer Act 2010 (Cth) or other applicable Australian consumer protection legislation.